|To find a product on our website simply browse through the different category options of interest to you or use our search box facility at the top right hand corner of the page to search a product ID code or description. Once you have found a product select from the available colour/variation options that might be available and simply click on the "Buy Now" button to add it to your shopping cart. You will be shown the total price inc UK VAT at 20%|
Once you have added the item/s to your basket, click on the shopping cart link at the top right hand corner of the page to proceed to checkout. Here you can remove an item
from your basket by selecting the checkbox and clicking on
the "Delete" link, or you can change the quantity for an item at by
entering a desired value and clicking on the "Update Totals"
link. You can return to the previous page you were on last
by clicking on the "Continue Shopping" link. You will be
given three options to checkout and finalise your
address/payment details; by using our own system, PayPal or
Google Wallet (formally known as Google Checkout)
We can accept purchase orders from nhs, schools, charities, councils, businesses and government agencies only. For further details on how to place a purchase order please click here.
|We do not have a brochure or catalogue because our web site is updated continuously to provide you with the most current information|
We accept the following major
credit/debit cards: Amex, Visa, MasterCard, Switch/Maestro,
Delta, Solo, and Electron Visa. You can also checkout and
make payment via PayPal.|
Verified by Visa (VbV) and MasterCard, Secure code (MSC), (often referred to as 3D Secure or Payment Authentication), is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online.
The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg. Halifax, Barclays, Sainsbury's) and any information that you submit on these authentication screens is securely passed to your card issuing bank, no information will be captured, stored or viewed on any Shoppingtrolleysdirect.co.uk system and this page is not operated by Shopping Trolleys Direct. If you are experiencing difficulties or have questions regarding this please contact your bank directly.
We accept payment via BACS, Card or Cheque for purchase orders made from the nhs, schools, charities, councils, businesses and government agencies only. Payment must be received and cleared before we can despatch any purchase order. For further details please click here. We reserve the right to decline any orders placed with us
Please call us immediately on 01604 312996 (9am - 4pm Mon
to Fri) or email us on
with your order number and a brief reason for cancellation.
We will try our very best to cancel your order before it is
If an order is cancelled after it has been despatched you must return the goods back to us at your own cost and risk and must ensure that the goods are packaged adequately to protect against damage. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you. Please click here for full returns policy. Our cancellation policy does not affect your statutory rights.
Delivery of most orders is approx 1 -
3 working days.|
Orders received after 10am on Thursday 20th of December 2019 will not be processed and despatched until the 6th of January 2020 when our office and warehouse resumes after the Christmas & New Year period.
Standard delivery is FREE of charge but not guaranteed to be delivered on a next working day.
Delivery is FREE of charge to any UK postal address for smaller items sent out via Royal Mail. Small and lighter packages include shopping bags, laundry bags, walking sticks, pegs and selected drag bags. Delivery is approx 2 - 4 working days on these items.
Zone 1 (FREE) The FREE delivery only applies to England, Wales and most parts of Scotland (excluding Highlands and Islands as listed below for Zone 2 and Zone 3 areas).
Zone 2 (£8.00): The Highlands and Islands of Scotland (Postcodes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
Zone 3 (£8.00): Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY)
Free delivery for supermarket metal trolleys and trolley baskets only applies to England, Wales and most of Scotland. Please call us if your area is outside of these zones. If you have already placed an order and your postcode area is outside one of these zones we will contact you to advise the total shipping charge based on quantity and weight.
We can now ship to some European countries as listed below. Please allow approximately 3 to 7 working days for international deliveries:
International Zone 1 (£15.00): France, Germany, The Netherlands, Belgium, Luxembourg, Southern Ireland
International Zone 2 (£25.00): Italy, Denmark, Monaco
Next day delivery may be available on selected products. Please email [email protected] to see if we can offer this service for you at an additional cost. Next day deliveries are made from Monday to Friday(Excludes Saturday, Sunday & Bank Holidays)
Contact us to find out if your area is covered for FREE delivery [email protected] . We reserve the right to charge additional shipping costs for areas outside mainland UK with the customers consent.
Our 3rd party couriers will normally require a signature on delivery, however if no one is in, the courier may leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order.
Deliveries can not always be guaranteed on occasions where the courier or warehouse makes an error. However in these circumstances we aim to rectify the situation as soon as possible. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay on delivery.
Goods must be checked upon receipt. In the unlikely event that your order has been damaged in transit, please contact us within 7 working days from receipt of goods. A dispute for non-receipt of goods must be notified within 7 working days from date of delivery and signature in order for us to expedite an investigation with the courier company. We are not liable for claims reported outside of this time.
During November and December we are offering fast
free delivery (1 to 3 working days) on most orders as we know
how important it is to ensure your gifts are delivered
*Excludes slower delivery items. Check shipping information under
product "delivery" tab for the item in question for accurate delivery times.|
All orders placed on the 17th of December after 10am through to the 18th of December before 10am will be upgraded and shipped on a free next day delivery to arrive on the 19th of December. *Excludes below cut off dates/times for slower delivery items.
The following guideline below show our last order cut off dates for pre-Christmas delivery. The cut off dates listed below apply for delivery to England, Wales and most parts of Scotland. Please call us on 0208 144 7252 or email us at [email protected] if you are unsure:
Goods purchased from Shopping Trolleys Direct are at the
request of the purchaser. We are unable to offer medical
advice as to their suitability for individuals. The
information we offer is for guidance purposes only. We
recommend that you seek and take medical advice from a
suitably qualified person before purchasing mobility
products. Once purchased, the product should only be used in
accordance with the manufacturers instructions and should
likewise be inspected before use and properly maintained.
Shopping trolleys should not be used as a form of mobility aid unless specified otherwise in the manufacturer’s instructions.
We do not guarantee that the Shopping Trolleys Direct website will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
Nothing in this notice affects your statutory rights.
|Once you have finalised your details and completed an order with us you are advised to print off a receipt of your purchase by clicking on the necessary link on the confirmation of order "Thanks" page. An email confirming your order will also be automatically sent to the email address you specified during checkout stage.|
|If you require a VAT receipt, when you have received your item you can request a VAT copy invoice by simply emailing [email protected] together with your order number and we will aim to email you back promptly within 1 working day with the details you need|
We do our best to ensure all
of our customers enjoy a happy shopping experience with
Shopping Trolleys Direct however occasionally you may need
to return an item for a refund or exchange. You must contact
us first if you are returning an item back to us. If you would like to return your item/s
please request a returns form from us by calling 01604 312996 or email us at
[email protected] and quote your order number
and let us know a brief reason for return. We will then
email you the relevant returns form to print out, complete
and send back with the item to us.|
You may cancel your order any time within thirty (30) working days from the day you receive your goods. We will refund the price of the goods in full only to the original card details, any express delivery costs that you may have paid are non-refundable. You will be responsible for returning the goods to us at your own risk and cost. We strongly recommend you send your goods back to us via an insured delivery method. Items must be returned in the same condition you received them with all labels and adequate packaging. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you.
We allow up to ninety (90) working days for exchanges. If you are sending your goods back for an exchange, please complete the returns form and specify the product ID code/s you would like to exchange to and we will promptly process this once we receive your goods back. We will refund you the difference if the alternate is less in price and we will contact you if there is a difference extra to pay. Items must be returned in the same condition you received them with all labels and adequate packaging.
A re-stocking fee of 30% applies only to supermarket metal trolleys, wire & plastic hand baskets and trolley baskets for the return / exchange of goods.
We must be notified within seven (7) working days if you find a fault or defect
with an item you have received. Please email digital images of the
fault together with your order number and brief description
of the problem to
[email protected] . If you are unable to
send images please let us know and we can email a returns
form to be completed and sent back with the item to us for
inspection. Once returned to us, we will either
promptly exchange the item or refund your purchase accordingly.
If a genuine fault is found we will refund the postage cost
that was incurred to send the item back to us. Please note a
proof of postage cost receipt needs to accompany the parcel
or can be emailed to us.
All items on our website come with a
standard one (1) years manufacturers warranty if not otherwise stated in
the product description.
We make every effort to provide you with accurate product
descriptions. All size and weight measurements are provided
to us from the manufacturer. The measurements quoted on our website include the
main body of the product and the height is measured from the ground
to the top handle in most cases. In some circumstances
measurements may not be
displayed on our website as this has not been provided to us by the
We make every effort to ensure the product images, colour
representations on our site are a fair representation of the actual products and colours, but please note
there may be variations in photos and colours from the products due to changes made by manufacturers.|
A description of the main characteristics of products can be found on the product pages of our website.
Prices for goods appear on the product pages and include all UK taxes at a rate of 20% VAT.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.
This is the privacy notice of Shopping Trolleys Direct. In this document, "we", "our", or "us" refer to Shopping Trolleys Direct.
We are a partnership company registered in the UK, VAT Registration Number: GB 994488252.
Our registered office is based at Shopping Trolleys Direct, Unit K2 205, K2 House, Heathfield Way, Kings Heath Industrial Estate, Northampton, NN5 7QP.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Shopping Trolleys Direct is committed to protecting your personal data and also to ensuring that your rights to privacy are protected.
In order to be open and transparent, Shopping Trolleys Direct wants you to know that:
Shopping Trolleys Direct is the Data Controller of the information you supply.
Shopping Trolleys Direct has a Data Protection Officer, and contact details for this person may be obtained by writing to the Data Protection Mailbox ([email protected])
The information we collect from you on this website and subsequently process and store on our secure server may include your contact details (name, address, telephone numbers, email address etc.) and any other data that is required for the purposes of enabling Shopping Trolleys Direct to process an order, & handle returns or refunds for shipped orders). We also send you service messages by text or email such as order updates so that you know when your order is coming. The information may also be retained for tax purposes where applicable.
Where necessary the information may be shared with trusted third parties (our suppliers / distributors and affiliates) for order processing and courier despatch purposes (Excluding sensitive data such as IP address), where it is necessary or desirable and lawful for Shopping Trolleys Direct to do so. However, Shopping Trolleys Direct will share only the minimum information that is necessary to process an order.
If you opted in and signed up to our newsletter, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products. You can stop receiving marketing messages from us at any time by clicking on the ‘unsubscribe’ link in any email or by contacting us directly at ([email protected]) and we will delete your details from our secure server.
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely affect the performance of our website.
We also collect your IP address for security purposes only; sensitive data such as this is never shared. Every time you log on to our website or place an order your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.
The information will be retained for as long as is necessary. When the information is no longer required, it will be destroyed securely.
You have certain rights, which include:
The right to obtain access to your personal data (what personal data of yours Shopping Trolleys Direct holds).
The right to have personal data rectified if it is inaccurate or incomplete.
The right to request the deletion or removal of personal data where we are not otherwise entitled to retain and process such data and there is no compelling reason for its continued processing.
The right to withdraw consent at any time, where relevant.
The right to lodge a complaint with a supervisory authority (the Information Commissioner’s Office).
If you wish to exercise any of these rights you may contact us at ([email protected])
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
Shopping Trolleys Direct may send “cookies” to your computer.
Cookies are fragments of data sent through the web server and stored
in your hard drive. Cookies can’t read the files stored in your
computer, nor can they gather information. The purpose of cookies
are just to monitor the traffic on the site, so we know which pages
you have visited or customized, making it easier for you to download
the information the next time you look at our pages.|
We use a number of different cookies
on our site. If you do not know what cookies are, or how to control
or delete them, then we recommend you visit
http://www.aboutcookies.org for detailed guidance.
First Party Cookies
We take all feedback very seriously and aim to deal with
complaints as quickly and effectively as possible. Please
email us at
[email protected] or telephone us on 01604 312996 detailing all aspects of the complaint together with your
order number (if applicable) and contact details. You can
also write to us at:|
Shopping Trolleys Direct
Unit K2 205
Kings Heath Industrial Estate