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Terms and Conditions

Getting started
Placing an order
Catalogue / Brochure
Payment options
Cancellation of order
Completed orders
VAT receipts
Returns / Exchanges
Faults / Warranty
Product info
Privacy policy
Cookie policy

Getting Started

To find a product on our website simply browse through the different category options of interest to you or use our search box facility at the top right hand corner of the page to search a product ID code or description. Once you have found a product select from the available colour/variation options that might be available and simply click on the "Buy Now" button to add it to your shopping cart. You will be shown the total price inc UK VAT at 20%

Placing an order

Once you have added the item/s to your basket, click on the shopping cart link at the top right hand corner of the page to proceed to checkout. Here you can remove an item from your basket by selecting the checkbox and clicking on the "Delete" link, or you can change the quantity for an item at by entering a desired value and clicking on the "Update Totals" link. You can return to the previous page you were on last by clicking on the "Continue Shopping" link. You will be given three options to checkout and finalise your address/payment details; by using our own system, PayPal or Google Wallet (formally known as Google Checkout)

We can accept purchase orders from nhs, schools, charities, councils, businesses and government agencies only. For further details on how to place a purchase order please click here.

Catalogue / Brochure

We do not have a brochure or catalogue because our web site is updated continuously to provide you with the most current information

Payment options

We accept the following major credit/debit cards: Amex, Visa, MasterCard, Switch/Maestro, Delta, Solo, and Electron Visa. You can also checkout and make payment via PayPal.

Cardholder authentication
Verified by Visa (VbV) and MasterCard, Secure code (MSC), (often referred to as 3D Secure or Payment Authentication), is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online.

The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg. Halifax, Barclays, Sainsbury's) and any information that you submit on these authentication screens is securely passed to your card issuing bank, no information will be captured, stored or viewed on any system and this page is not operated by Shopping Trolleys Direct. If you are experiencing difficulties or have questions regarding this please contact your bank directly.

Purchase Orders
We accept payment via BACS, Card or Cheque for purchase orders made from the nhs, schools, charities, councils, businesses and government agencies only. Payment must be received and cleared before we can despatch any purchase order. For further details please click here. We reserve the right to decline any orders placed with us

Cancellation of order

Please call us immediately on 01604 312996 (9am - 4pm Mon to Fri) or email us on with your order number and a brief reason for cancellation. We will try our very best to cancel your order before it is despatched

If an order is cancelled after it has been despatched you must return the goods back to us at your own cost and risk and must ensure that the goods are packaged adequately to protect against damage. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you. Please click here for full returns policy. Our cancellation policy does not affect your statutory rights.


Delivery of most orders is approx 1 - 3 working days

Standard delivery is FREE of charge but not guaranteed to be delivered on a next working day.

Delivery is FREE of charge to any UK postal address for smaller items sent out via Royal Mail. Small and lighter packages include shopping bags, laundry bags, walking sticks, pegs and selected drag bags. Delivery is approx 2 - 4 working days on these items.

Zone 1 (FREE) The FREE delivery only applies to England, Wales and most parts of Scotland (excluding Highlands and Islands as listed below for Zone 2 and Zone 3 areas).

Zone 2 (£8.00): The Highlands and Islands of Scotland (Postcodes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)

Zone 3 (£8.00): Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)

Free delivery for supermarket metal trolleys and trolley baskets only applies to England, Wales and most of Scotland. Please call us if your area is outside of these zones. If you have already placed an order and your postcode area is outside one of these zones we will contact you to advise the total shipping charge based on quantity and weight.

International shipping

We can now ship to some European countries as listed below. Please allow approximately 3 to 7 working days for international deliveries:

International Zone 1 (£15.00): France, Germany, The Netherlands, Belgium, Luxembourg, Southern Ireland

International Zone 2 (£25.00): Italy, Denmark, Monaco

Next day delivery may be available on selected products. Please email to see if we can offer this service for you at an additional cost. Next day deliveries are made from Monday to Friday(Excludes Saturday, Sunday & Bank Holidays)

Contact us to find out if your area is covered for FREE delivery . We reserve the right to charge additional shipping costs for areas outside mainland UK with the customers consent.

Our 3rd party couriers will normally require a signature on delivery, however if no one is in, the courier may leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order.

Deliveries can not always be guaranteed on occasions where the courier or warehouse makes an error. However in these circumstances we aim to rectify the situation as soon as possible. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay on delivery.

Goods must be checked upon receipt. In the unlikely event that your order has been damaged in transit, please contact us within 7 working days from receipt of goods. A dispute for non-receipt of goods must be notified within 7 working days from date of delivery and signature in order for us to expedite an investigation with the courier company. We are not liable for claims reported outside of this time.


Goods purchased from Shopping Trolleys Direct are at the request of the purchaser. We are unable to offer medical advice as to their suitability for individuals. The information we offer is for guidance purposes only. We recommend that you seek and take medical advice from a suitably qualified person before purchasing mobility products. Once purchased, the product should only be used in accordance with the manufacturers instructions and should likewise be inspected before use and properly maintained.

Shopping trolleys should not be used as a form of mobility aid unless specified otherwise in the manufacturer’s instructions.

We do not guarantee that the Shopping Trolleys Direct website will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.

Nothing in this notice affects your statutory rights.

Completed orders

Once you have finalised your details and completed an order with us you are advised to print off a receipt of your purchase by clicking on the necessary link on the confirmation of order "Thanks" page. An email confirming your order will also be automatically sent to the email address you specified during checkout stage.

VAT receipts

If you require a VAT receipt, when you have received your item you can request a VAT copy invoice by simply emailing together with your order number and we will aim to email you back promptly within 1 working day with the details you need

Returns / Exchanges

We do our best to ensure all of our customers enjoy a happy shopping experience with Shopping Trolleys Direct however occasionally you may need to return an item for a refund or exchange. You must contact us first if you are returning an item back to us. If you would like to return your item/s please request a returns form from us by calling 01604 312996 or email us at and quote your order number and let us know a brief reason for return. We will then email you the relevant returns form to print out, complete and send back with the item to us.

You may cancel your order any time within thirty (30) working days from the day you receive your goods. We will refund the price of the goods in full only to the original card details, any express delivery costs that you may have paid are non-refundable. You will be responsible for returning the goods to us at your own risk and cost. We strongly recommend you send your goods back to us via an insured delivery method. Items must be returned in the same condition you received them with all labels and adequate packaging. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you.

We allow up to ninety (90) working days for exchanges. If you are sending your goods back for an exchange, please complete the returns form and specify the product ID code/s you would like to exchange to and we will promptly process this once we receive your goods back. We will refund you the difference if the alternate is less in price and we will contact you if there is a difference extra to pay. Items must be returned in the same condition you received them with all labels and adequate packaging.

A re-stocking fee of 30% applies only to supermarket metal trolleys, wire & plastic hand baskets and trolley baskets for the return / exchange of goods.

Faults / Warranty

We must be notified within seven (7) working days if you find a fault or defect with an item you have received. Please email digital images of the fault together with your order number and brief description of the problem to . If you are unable to send images please let us know and we can email a returns form to be completed and sent back with the item to us for inspection. Once returned to us, we will either promptly exchange the item or refund your purchase accordingly. If a genuine fault is found we will refund the postage cost that was incurred to send the item back to us. Please note a proof of postage cost receipt needs to accompany the parcel or can be emailed to us.

All items on our website come with a standard one (1) years manufacturers warranty if not otherwise stated in the product description.

After seven (7) working days if a fault is found or develops during use please contact us and email digital images of the fault together with your order number and detailed description of the problem to . We will then forward the details you have provided on to the manufacturer for assessment. If further inspection is needed we will contact you and provide you with the full relevant address the item should be sent to. Once the item has been returned if a genuine manufacturers fault is found by us or the manufacturer, a repair, exchange or credit will be issued accordingly. We will also refund the cost of return postage - to a maximum value of £10.00. Please note manufacturers warranty terms may apply and a repair or replacement will be made at their own discretion. Please also note repairs can take up to 28 days.

Product info

We make every effort to provide you with accurate product descriptions. All size and weight measurements are provided to us from the manufacturer. The measurements quoted on our website include the main body of the product and the height is measured from the ground to the top handle in most cases. In some circumstances measurements may not be displayed on our website as this has not been provided to us by the manufacturer. We make every effort to ensure the product images, colour representations on our site are a fair representation of the actual products and colours, but please note there may be variations in photos and colours from the products due to changes made by manufacturers.

A description of the main characteristics of products can be found on the product pages of our website.

Prices for goods appear on the product pages and include all UK taxes at a rate of 20% VAT.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.

Privacy Policy complies with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you. You can browse our site without disclosing any personal information.

We do not store financial information details (credit or debit card numbers).

At Shopping Trolleys Direct we guarantee our commitment to respecting and protecting your online privacy.

This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“Shopping Trolleys Direct”: refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, Shopping Trolleys Direct gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.
The collection of information

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

Cookie Policy

Shopping Trolleys Direct may send “cookies” to your computer. Cookies are fragments of data sent through the web server and stored in your hard drive. Cookies can’t read the files stored in your computer, nor can they gather information. The purpose of cookies are just to monitor the traffic on the site, so we know which pages you have visited or customized, making it easier for you to download the information the next time you look at our pages.

Shopping Trolleys Direct does not sell the information to advertisers, not does it change your computer settings. You can also reset your browser to refuse cookies or to notify you when a cookie is sent, although doing this may interfere with the quality and speed of your browsing experience since some features won’t work as they were meant to.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies
These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google's position on privacy as regards its analytics service at Google safeguarding your data

Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **Twitter, Facebook, Pinterest and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Shopping Cart
We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

If you have any questions relating to this policy please contact us by email: or telephone 01604 312996


We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. Please email us at or telephone us on 01604 312996 detailing all aspects of the complaint together with your order number (if applicable) and contact details. You can also write to us at:

Shopping Trolleys Direct
Unit K2 205
K2 House
Heathfield Way
Kings Heath Industrial Estate

Nothing in these terms and conditions are intended to affect your statutory rights.

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Shopping Trolleys Direct, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

This document and web site is Copyright ©, 2015. All rights reserved.

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