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Ordering from ShoppingTrolleysDirect
Catalogue / Brochure
Cancellation of order
Payment methods accepted
Privacy
Delivery
International Shipping
Returns & Refunds
Product Sizes
Guarantee / Repairs
Confirmation and Receipts
Product Images and Colours
Complaints


Ordering from ShoppingTrolleysDirect

• Very simple ordering process
• No need to register an account
• Use navigation menu on left or search box to find items
• Click product image to get further details about that product
• Click "Buy button to add item to cart
• You can save your cart and come back later
• You will be taken to a screen with details of your shopping basket
• You can remove items and change qty's here
• You will be shown the total price inc VAT (20%)
• To add more items click "Continue Shopping"
• To process the order and checkout click "Checkout"
• You will have the choice to use either our own checkout system, PayPal or Google Checkout
• Fill in your billing address
• Fill in your delivery address if different to the billing address
• Select Credit/Debit card
• Enter the name as it appears on the card
• Enter the long card number
• Enter the expiry date
• Enter start date / issue number (where applicable for maestro/switch cards)
• Enter the card security code (3 digits on back of card, 4 digits on front of Amex cards)
• Click checkout to complete your order
• You will receive an instant email confirming your order
• Under no circumstances may any of our products be re-sold on without consent from ShoppingTrolleysDirect or the brand manufacturers listed on our website

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Catalogue / Brochure

We do not have a brochure or catalogue because our web site is updated continuously to provide you with the most current information

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Cancellation of order

please email us on info@shoppingtrolleysdirect.co.uk with your order number and a brief explanation of the reason for cancellation to help improve the service we offer customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights.


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Accepted Payment Methods:

Payment is accepted via the following credit cards: Amex, Visa, MasterCard, and the following debit cards: Switch/Maestro, Delta, Solo, and Electron Visa. PayPal and Google Checkout payment facilities are also available

Purchase Orders:
We can accept payment via BACS, Card or Cheque for purchase orders made from the nhs, schools, charities, councils and government agencies only. Payment must be received and cleared before we can despatch any purchase order. For further details please click here.

We reserve the right to decline any orders placed with us

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Privacy Policy

ShoppingTrolleysDirect.co.uk comply with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you. You can browse our site without disclosing any personal information.

We do not store financial information details (credit or debit card numbers).

We receive information in one of two ways either directly from you when you purchase from us or when you subscribe to our mailing list.
When you purchase an item you will be asked to provide certain information such as your name, address, details of your credit card/debit card, telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. When an order has been placed with us further checks maybe made by our security department using date of birth verification to prove the legitimacy of the card holder. Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.

We use the information that we collect about you to:

Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site and notify you about special offers.

We don't use information about you for purposes other than our website shopping facility.

We will not share your information with any other companies for marketing purposes.

If at any time you want to be removed from our mailing list just click on the link on the email.

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version.

Contact Us

If you have any questions relating to this policy please contact us by email: info@shoppingtrolleysdirect.co.uk or telephone 0208 144 7252

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Delivery

Delivery of most orders is approx 2 - 5 working days

Standard delivery is FREE of charge but not guaranteed to be delivered on a next working day.

Delivery is FREE of charge to any UK postal address for smaller items sent out via Royal Mail. Small and lighter packages include shopping bags, laundry bags, pegs and selected drag bags. Delivery is approx 2 - 7 working days on these items.

Zone 1 (FREE): The FREE delivery only applies to England, Wales and most parts of Scotland (excluding Highlands and Islands as listed below for Zone 2 and Zone 3 areas).

Zone 2 (£8.00): The Highlands and Islands of Scotland (Postcodes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)

Zone 3 (£8.00): Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)

International Shipping

We can now ship to some European countries as listed below. Please allow approximately 3 to 7 working days for international deliveries:

International Zone 1 (£15.00): France, Germany, The Netherlands, Belgium, Luxembourg

International Zone 2 (£25.00): Italy, Denmark, Monaco

Next day delivery may be available on selected products. Please email info@shoppingtrolleysdirect.co.uk to see if we can offer this service for you at an additional cost. Next day deliveries are made from Monday to Friday (Excludes Saturday, Sunday & Bank Holidays)


Contact us to find out if your area is covered for FREE delivery info@shoppingtrolleysdirect.co.uk . We reserve the right to charge additional shipping costs for areas outside mainland UK with the customers consent.

Our 3rd party couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order.

You have the option to have items delivered to your place of work.

Deliveries can not always be guaranteed on occasions where the courier or warehouse makes an error. However in these circumstances we aim to rectify the situation as soon as possible. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods.


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Returns & Refunds

Exchange
If you are unhappy with a product and you find it is not suitable for your needs, you must contact us and return the item WITHIN 90 days from the date you receive the order for a prompt exchange.

90 day exchange: All orders placed with us will qualify for a 90 day exchange period.

Items must be returned in the same condition you received them with all labels and adequate packaging. Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. We will then process a prompt exchange for another item.

ShoppingTrolleysDirect reserves the right to charge a customer's card through our merchant for the difference in price of an exchange item. If the value of the exchange item is more, the difference will be charged as per agreement to these terms.

Refunds
We will only refund orders that are returned within 30 days from the date of delivery of your order, however we will not refund any additional charges for a guaranteed next day delivery that was applied when shipping. A re-stocking fee of £4.99 will be charged for orders not cancelled within 7 days from the date of delivery. The re-stocking charge does not apply if you want to exchange an order for another item.

You will be responsible for returning the goods back to ShoppingTrolleysDirect at your own risk and cost, therefore, we strongly recommend you use an insured delivery method. Items must be returned in the same condition you received them with all labels and adequate packaging. You must return any free gifts which came with the product. Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. It may take up to 30 days to refund your purchase from the date your items arrive in our warehouse or the supplier.

Damages and Manufacturer Defects
We must be notified within 7 days if you find a fault or defect with an item you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.

We can only refund the original card details, or bank account used to make the purchase. We will never refund an order placed with us to a different card number or bank account number.

After 7 days from the initial receipt of goods if a return needs to be made due to a fault with item please contact us first on 0208 144 7252 or email info@shoppingtrolleysdirect.co.uk together with your order number, your name, description of the fault, and if possible digital images of the problem for us to inspect and forward across to the manufacturer. We will then notify you to which address the item will need to be sent back to. We advise you to use ONLY Royal Mail (www.royalmail.co.uk) for small items (e.g. shopping bags etc..) or ONLY Parcel2Go (www.parcel2go.com) for larger items (e.g. shopping trolleys, commodes etc…). Upon receipt of goods to us or the manufacturer an inspection will be made. A repair, exchange or credit will be issued accordingly. We will also refund the cost of return postage - to a maximum amount of £10.00, and the refund will be made to the credit or debit card number used to make the original purchase. Please note the manufacturers warranty terms may apply and a repair or replacement will be made at their own discretion.

All products on our website include free delivery to most mainland UK addresses. However some customers request for a guaranteed next day service, which is an additional cost, and this is non refundable if the order is returned.

We will need proof of your purchase, e.g. an order number or address details to verify your order on our system.

You must contact us before returning any goods. You can email us on info@shoppingtrolleysdirect.co.uk We will then issue you with a returns form for you to complete and send back with the item/s. The returns form will have the designated address to send your unwanted items/s back to. If you have not been issued a returns number, your exchange or refund may take 14 - 28 days.

Items must be returned in the same condition you received them with all labels and original adequate Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to refund your purchase from the date your items arrive in our warehouse or the supplier. Any exchanges will be processed on the day the returned item/s arrives into our warehouse.


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Product Sizes

All sizes on our website are as supplied from the manufacturers own measurements. The measurements quoted on our website include the main body of the product and includes the handle and wheels. 


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Guarantee

If you are not completely satisfied with your purchase you may return any unused merchandise within 90 days from the date of delivery of your order, for a prompt exchange* For refunds see above.

Repairs

Please note that any repairs carried out can take up to 28 days.

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Confirmations & Receipts:

We advise you to print off the summary of your order that will be shown on your screen. You will also be sent an e-mail confirming your order.

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Product Images and Colours:

We make every effort to ensure the product images, colour representations on our site are a fair representation of the actual products and colours, but please note there may be variations in photos and colours from the products due to changes made by manufacturers.

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Complaints:

Should you feel you have any reason to make a complaint please send us an email by clicking here: info@shoppingtrolleysdirect.co.uk You can also write to us at ShoppingTrolleysDirect, Unit KG/B, KG House, Kingsfield Close, Dallington, Northampton, NN5 7QS or telephone us on 0208 144 7252. Any complaints made will be acknowledged as soon as they are received and dealt with accordingly. These terms and conditions do not affect your statutory rights under UK law.

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*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

Notices:

This document and web site is Copyright © ShoppingTrolleysDirect.co.uk, 2010. All rights reserved.